New dedicated customer helpdesk manned 365 days a year

MAG Property has appointed ISS to provide a total facilities management service across our entire commercial property portfolio. This means customers will enjoy a range of improved benefits in the way facilities management is delivered in their buildings, including:

  • New dedicated helpdesk manned 24hrs 365 days a year
  • One point of contact to ensure consistent service across all four airports
  • Complete facilities management, including hard & soft services
  • Day to day issues dealt with more quickly and effectively
  • All calls tracked, logged and referenced
  • Strict KPIs & SLAs to ensure accountability and proactivity
  • Delivery of a sleeker, fully accountable service

The new dedicated customer helpdesk can be contacted by:

Phone on 0844 406 8779


It is the first point of contact for customers who might need something fixing, cleaning or managing in their building. Manned 24/7, the helpdesk is designed to help facilitate rapid response and resolution to whatever issues a customer may have with their property.

The new dedicated helpdesk comes as a result of us working more closely with customers to understand their day to day needs. By listening to their feedback we were able to review the way we deliver facilities management for their benefit. This meant choosing an internationally recognised partner with the flexibility, expertise, capability and exceptional standards that aligns with the high expectations of the 1,000 plus customers that occupy our buildings.

ISS is one of the largest facility services providers in the world and their understanding of our customers’ needs, alongside their detailed knowledge of specialised property we own, we now have a trusted partner to help our customers thrive, without them having to worry about the day to day running of their buildings.